BASIC TROUBLESHOOTING TIPS

If your laser stops working during POST (Power-on Self Test) and an Error code is displayed then give us a call so that we can look up the cause.

In some cases when your laser does not work on power on then it means that you have a bigger issue. Call us for assistance 833.286.7669

• Check if circuit breaker flipped to the "ON" position.
• Systems with (light or indicator) must be "glowing"
• Make sure interlock is not loose or missing?
• Inspect power cord if frayed or damaged.
• All else fails, give us a call  833.286.7669

1. Top off fluid by opening the reservoir, if you hear gurgling noises then your system has air (creating air gaps in the flow system) refill with sterilized or deionized water. 
2. When filling from empty, turn on your laser to start the pump and circulate the fluid. 

1. Check if you have enough coolant (DI water, sterile water, Fluorinert, other) 
2. Check for any leaks, if leak is seen (call us for service)
3. Verify water pump operation (if faulty) call us for service (You can tell by checking if the fluid is moving) if not turn-off immediately and call us at 833.286.7669

1. Inspect O-rings and check for any break or cracks.
2. Check connector where laser coolant is filled, it can be worn out or close to breaking down.

         A sign of a ruptured tubing or hose is puddles of water underneath machine. Typically               

         when the pump is running you will not notice the leak. Turn-off device to disable 

          water pump and observe. 

Multiple causes, one of which is that your TEC chip is faulty, leak in the system, or fault in cooling system sensors. Clogged handpiece preventing flow to the the cooling system.

Typically the cause of this is the touch interface board can be faulty or there is a break in the capacitive connection. Other issues can be related to the LVPS (call us for service)

If the laser aiming beam is centered and actual laser is does not fall on the dot then your laser is misaligned. This is called the laser is not in coincidence with the aiming beam.  Call us immediately for  laser alignment service. 833.286.7669

One common cause of this issue is misalignment. Depending on the type of vibration and impact your laser is subjected to it can be as minor as adjusting mirrors or major as in internal optical train has shifted and requires major realignment. Other

For articulating arm based systems it can be either optics going bad, alignment issue or aiming beam module needs to be replaced. 

There could be major alignment issues. Near and Far alignment has to be checked. Using your laser under this condition can result in damage to the optical train. Cease use and give us a call asap 747.266.8434 ro 818.851.5431

Minimally we advise to get it serviced once a year, for heavily used lasers we recommend twice a year. Just like your car, your laser requires TLC.

This means your RTC battery needs to be replaced. Give us a call 833.286.7669  

Feel free to call us for a free evaluation 833.286.7669 (one of our technicians will get back to you)

Typical issue is the flashlamp. Based on your usage when it reaches 500k shots you will notice a decrease in performance. 

Transmission error codes - check condition of the following before calling:

1. windows (front and back)
2. fiber focus lens (use of magnetic tool to extract and observe haziness, pitting caused by dust)
3. check fiber optic cable condition - blackened tip means light is being blocked (needs replacement)
4. Stuck, give us a call 833.286.7669

At VMS Biomedical Lasers, we pride ourselves on over two decades of expertise in servicing and supporting medical laser technology. Our commitment to excellence ensures that you receive unmatched quality in laser diagnostics, maintenance, and staff development. Choosing VMS means partnering with a company dedicated to providing innovative, cost-effective solutions tailored to your needs. We go beyond servicing devices by empowering our clients with the knowledge and tools to stay ahead of industry trends, particularly in dermatology and aesthetics. Backed by exceptional customer service, discounted parts, and comprehensive support, VMS is the trusted partner for healthcare professionals and facilities striving for efficiency, reliability, and long-term success in their laser operations. Let us deliver the results that drive your bottom line and ensure your peace of mind.

These are just some of the cities we perform Laser service and repairs

1. laser service in Agoura Hills 
2. laser serviceAlhambra
3. laser service Arcadia
4. laser service Artesia
5. laser service Avalon
6. laser service Azusa
7. laser service Baldwin Park
8. laser service Bell
9. laser service  in Bellflower
10. laser service in Beverly Hills
11. laser service in  Burbank
12. laser service in Calabasas
13. laser service Carson
14. laser service Cerritos
15. laser service Claremont
16. laser service Commerce
17. Compton
18. laser service Covina
19. laser service Culver City
20. laser service Diamond Bar
21. laser service Downey
22. laser service Duarte
23. laser service in Newport Beach
24. laser service in Anaheim
25. laser service in Santa Ana
26. laser service in Thousand Oaks

These are just some of the cities we perform Laser service and repairs

1. laser service El Monte
2. laser service El Segundo
3. laser service Gardena
4. laser service Glendale
5. laser service Glendora
6. laser service Hawaiian Gardens
7. laser service Hawthorne
8. laser service Hermosa Beach
9. laser service Hidden Hills
10. laser service Huntington Park
11. laser service City of Industry
12. laser service Inglewood
13. laser service Irwindale
14. laser service La Cañada Flintridge
15. laser service La Habra Heights
16. laser service La Mirada
17. laser service La Puente
18. laser service La Verne
19. laser service lakewood
20. laser service Lancaster
21. laser service Lawndale
22. laser service Lomita
23. laser service Long Beach
24. laser service Los Angeles
25. laser service Lynwood

Due to the Confidential nature of this subject, all we can say is that we work with all types of organizations from esteemed healthcare groups, private practices, chiropractors, medical doctors and other users of technology.

We accept cash, credit/debit cards, and some mobile payment methods such as Venmo, Zelle, PayPal, stripe and other forms of electronic payments.

We perform (depot) repair and field service. 

Yes, our technicians are trained on Candela and Cynosure Dye lasers. 

We offer dye kit replacements, laser head rebuild, optics and full calibration. 

The answer is simple, we have costs associated in order to get you a service technician which include wages  benefits, workers comp, mileage, taxes and other expenses. Just like you we have bills to pay and we cannot exist without paying them. Thanks for understanding!

We believe in order to be effective servicing our clients is to know more first hand before we respond to a service call. Typically our technicians carry common parts that can help facilitate repairs, in some cases we can order them in a timely manner. It is not our style to come in just to tell you that your machine is broken. But rather always attempt the first time to resolve issues if we can.

We service the entire United States, including Hawaii, Puerto Rico and Canada.

We highly specialize in the repairs and servicing of medical and surgical lasers. In addition we also service aesthetic lasers and other cosmetic devices.

Holmium Lasers, Thulium Lasers, Carbon Dioxide, Ophthalmic photo-coagulators

We service all types of brands, makes and models of lasers. If it has a laser cavity,  flash-lamp, power supply, HVPS, LVPS and other parts then we can work on them. Here's just some of the list of the brands we service  Cutera, Alma, Deka, Cynosure Elite, Elite+, Lumenis, Quanta, Syneron Candela Vbeam Perfecta, Gentlemax, Candela Gentlemax Pro, Candela Gentleyag Mini, Palomar, Sciton, Hoya Conbio Medlite C6, Hoya Conbio Revlite, Alma Harmony, Alma Harmony XL, Alma Soprano Excel

Other specific models include the following:

Ventura Medtech Solutions dba Aesmed solutions, is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any equipment manufacturer or their affiliates. Any logos and trademarks of third parties that may be found on our website are registered trademarks of their respective owners. The use of any trademark is for identification and reference purposes only and does not imply any association with the trademark holder.