ERROR CODES

Error Codes 14.1 and 14.2 – Power Supply:  These error codes indicate a problem with the power supply on your Candela machine.  The High Voltage Power Supply (HVPS) will need to be tested and most likely replaced.

Error Code 6.1 – Calibration Issue: The cause of this error code could be due to a number of different factors:
Laser lamp failure (most common problem)
Burned or dirty optical lenses
Optical alignment issues
Laser cavity issues
Software calibration issues

Error Code 15.1 – Power Issue: The cause of this error code could be due to a number of different factors, however it is most likely due to a hand-piece problem.

Error Code 1.1 Handpiece Bubble Circuit 

Handpiece Bubble detect circuit test failed 

-Try removing and reinstalling the delivery systems

Error Code 3.1 Shutter

- Turn system off for 5 seconds, and restart the system. If problems persist, call us 

Error Code 5.2 Power Supply Charge

- Turn system off for 5 seconds, then restart the system. If problem still persists it can be Capacitor issue.

Error Code 6.1 - Calibrate again

- Laser requires recalibration through the LVM. 

Error Code 7.1 - 7.5 is all relate to Fluid temperature, Flow rate and or Fluid Level

keyword:Candela, GmaxPro, Gmax Pro Plus, Gentleman, GentlemaxProPlus

“No Head Unlimited” or “Head Unlimited”
or “Handpiec Not Connected” (Harmony-XL Pro)
These error codes indicate a problem with the iButton chip inside the handpiece.  The data on the chip is either corrupted or there is a bad connection with the iButton chip.  We have the ability to reprogram and reset all iButton chips for all Alma handpieces.

“iButton INC Failed” and “Head Error iButton Failed”
These error codes indicate a problem with the iButton chip inside the handpiece.  The data on the chip is either corrupted or there is a bad connection with the iButton chip.  We have the ability to reprogram and reset all iButton chips for all Alma handpieces.

“Handpiece RES Error”
Handpiece type not supported by the machine’s software.  Your machine’s software may need to be upgraded to support the type of handpiece attached.

“RS232 CS Error” and “RS232 WD Error”
These error codes indicate a problem with the communications inside the machine.  A thorough inspection of the machine is needed to identify the exact problem.

“Connect Interlock”
This error code indicates a problem with the interlock connector.  The connector maybe loose or defective.

“FlowSw Error” and “FlowSw OFF Error”
These error codes indicate a problem with the water flow.  There could be several causes to this issue such as obstructed water flow inside the handpiece, obstructed water flow inside the machine, a problem with the flow switch sensor, or a water pump failure.

“Level Switch Error”
This error could be due to either of the following:
– LOW WATER LEVEL IN THE WATER TANK
– WATER PRESSURE SWITCH FAILURE
– WATER PUMP FAILURE

“Water Level Low”
This error code indicates a low water level inside the machine.  Refilling the water will most likely resolve the problem.  Ensure that there are no water leaks in the machine or inside the handpieces which could have led to this issue.

“Simmer Error”
This error code indicates a problem with the IPL handpiece lamp.  Either the lamp is defective or there is a wiring issue inside the handpiece.  Most often a refurbishment of the handpiece with a new lamp is needed.

“Head Error VB1=0 VB2=0”
This error code indicates either a problem with the IPL handpiece (iButton Chip Corrupted or Not Recognized) or a problem with the switching module inside the machine.  A thorough inspection of the machine is needed to identify the exact problem.

“Driver Error Laser Off” and “Driver Error Over Curr”
These error codes indicate a problem with the diodes inside the laser handpiece.  This most often results from weakening of the diodes inside the handpiece which happens after prolonged use.  The handpiece in this case would need to be refurbished and the diodes would need to be replaced inside of the handpiece.

“Driver Error Overtemp”
This error code indicates either a problem with laser handpiece overheating.   It could be caused by either weak diodes, poor water flow inside the handpiece, or a problem with the temperature sensor inside the handpiece. A thorough inspection of the laser handpiece is needed to identify the exact problem.

“Save Data Error” and “Date Time Error”
These error codes indicate a problem with the computer inside the machine.  A thorough inspection of the machine is needed to identify the exact problem.

“Flash Data Out of Range” (Harmony-XL)
System specifications data inside the machine are corrupted. Need to restore system data on the flash card inside the machine.  Please contact us for assistance to restore system data.

“Error 34. More then 50% error” (Harmony-XL)
This is error is most likely due to a bad flashlamp inside the handpiece., or due to the iButton chip data being corrupted.

“Error 35. No PIC Detected” (Harmony-XL)
This is generally a protective error code, other error codes may show up after clearing this error code.  Please contact us for assistance on how to clear this error code.

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1 System fault: Communication error in init state – fail to start connect on.
2 Subsystem recognition failure.
10 Communication fault.
11 “Communication failure, no response from micro.”
12 “Communication error, fail to transmit.”
223 Simmer status fault.
224 Switching module over temp fault.
225 IGBT leakage current fault.
226 HV relay status fault.
227 Switching enable fault.
228 Simmer on fault.
229 Switching module fault.
230 Handpiece not connected properly.
231 Water flow fault.
232 Water level fault.
233 Cooing fan enable fault.
234 Pump flow direction fault.
235 Pump enable fault.
236 Cooing subsystem faults.
237 Laser stop pressed.
238 Module disconnected.
239 External indicate on faults.
240 Remove Interlock Fault. Verify treatment room door is closed.
242 Head subsystem fault.
243 Charger fault.
244 Self test fault.
245 Self test fault system failed to initialize.
246 Power supply fault: unexpected state.
247 Power supply fault: internal fault.
248 Power supply fault: end of charge not reached.
249 Water temperature below 10 degrees.
250 Cooling overheating fault – please wait 20 minutes for system to cool.
251 Water flow and level fault, verify water reservoir in place.
252 Pulse parameters verification error.
253 Pulse current verification error.
254 Different head identification.
255 Mismatched door interlock IO’s.
256 Mismatched emergency buttons IO’s.
257 Switching fault: lamp over current.
258 Charger fault: 5V above imit.
259 Charger fault: 5V under limit.
260 Charger fault: 12V above limit.
261 Charger fault:12V under limit.
262 Charger fault: fan voltage above limit.
263 Charger fault: fan voltage under limit.
264 Charger fault: pump voltage above limit.
265 Charger fault: pump voltage under limit.
266 Charger fault: TEC voltage above limit.
267 Charger fault: TEC voltage under limit.
268 Charger fault: capacitors voltage above limit.
269 Charger fault: capacitors voltage under limit.
270 Charger Error: end of dump timeout failure.
271 Water flow switch fault.
273 Shutter failed to close.

keywords: Lumenis M22, Lumenis Stellar, error codes

Laser Status
This error codes shows when the machine’s driver circuit boards become faulty.  There are many reasons as to why the circuit boards may get damaged.  When this happens the machine will not go to the treatment ready mode.

Laser Over Current
This error code indicates a problem with the laser diodes inside the DSL or Comet diode handpieces.  This most often results from weakening of the diodes inside the handpiece which happens after prolonged use.  The handpiece in this case would need to be refurbished and the diodes would need to be replaced inside of the handpiece.

Temperature Fault
This error code indicates a problem with the temperature sensor inside the handpiece or the PCB board inside the handpiece that communicates with the temperature sensor.

RF Card Fault
This error indicates a problem with the radiofrequency component inside of the Syneron machine. This may resolve sometimes by restarting the machine.  If the error code persists, you may need to replace the RF Card inside the machine.

Bad Coupler
This error codes appears when the Syneron handpiece does not detect enough coupling gel applied correctly to the treatment area. This error can be resolved by applying a thicker layer of gel and ensuring that the metallic tip of the handpiece is touching the gel.

Leakage Fault
This error code indicates an electrical malfunction. It may be caused by various components inside the machine.  A thorough inspection of the machine is necessary to identify the failing component.

Error 10 (Syneron Elos Plus)
IPL TEC(temp fault) malfunction, ID-10.
(customer’s HP, TEC was OK, replaced lamp, cleaned water flow in the tip)

Error 24 (Syneron Elos Plus)
Applicator low temperature
Internal temperature of applicator is outside of the allowable range.
Sensor may be disconnected or has failed.

Error 32 Capacitor Voltage Error (Syneron Elos Plus)
• Electrical system malfunction.
• The capacitor voltage (V) is expected to be
195/189V (depending on applicator). If the voltage
is less than V – 15% or above V + 10%, the error
occurs

1. Select another applicator.
2. Try to replace the applicator(s).
3. Replace the High Voltage board.
4. Replace the Real Time Controller board.

keyword: Syneron Elos, Syneron Elos Plus

002 Unselected CAN BE DISPLAY OR CPU BOARD

1010 NNY Low Energy

1020 Display to HVPS Comm timeout

1040 YNY Channel 1 HP zoom calibration not done

1055 YNY Laser 1064 LR calib not done

1056 YNY Laser 1064 HPP calib not done

1057 YNY Laser 532 QS calib not done

1068 Fiber Unkown

1095 YNY Water low

1140 YNY HVPS POST failed

1665 YNY Hp0 Motor Error

1260 YNY Energy detectors mismatch

1500 Display to HVPS: bad resp to status msg

1550 Display to HVPS: bad resp to go to stdby

1635 Display to HVPS: Incorrect Text Msg Response

1711 YNY KTP motor not in fault

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Cynosure's PicoSure laser system may display various error codes to indicate specific issues. Here are some common fault and error codes:

• Error Code 14.1 and 14.2: These codes suggest a power supply problem, potentially due to a charge timeout or tolerance fault. It's advisable to have a certified technician test the High Voltage Power Supply (HVPS) to diagnose the issue accurately.
  
• Error Code F352: This indicates that the lamp has reached its shot limit and requires replacement. After installing a new lamp, the counter should be reset to clear the error.
  
• Error Code E01: This code signifies a water flow fault, which could be due to insufficient coolant levels or a malfunctioning water pump.
  
• Error Code E02 and E03: Both codes relate to a closed shutter fault, indicating that the laser's shutter mechanism isn't operating correctly.
  
• Error Code E04: This error points to an open fuse, suggesting a blown fuse that needs replacement.
  
• Error Code E06 and E07: These codes are associated with an IGBT (Insulated Gate Bipolar Transistor) module fault or short, indicating issues with the laser's power electronics.
  
• Error Code E08: This code denotes a heater fault, which could affect the laser's operating temperature.
  
• Error Code E14: This indicates a High Voltage Power Supply (HVPS) fault, suggesting issues with the laser's main power supply.
  
• Error Code E13: This error means "No Simmer," indicating that the laser is not maintaining the necessary pre-ionization state for operation.
  
• Error Code E23: This code indicates "Low Transmission," suggesting that the laser energy is not being effectively delivered, possibly due to optical misalignment or component degradation.
  
• Error Code E26: This error signifies "No Energy," meaning the laser is not emitting the required energy, potentially due to a malfunctioning laser head or power supply issue.
  
• Warning Code W51: This warning indicates "No Fiber," suggesting that the laser's fiber optic delivery system is not properly connected or detected.
  
• Warning Code W50: This warning points to an open interlock, meaning a safety mechanism is not engaged, preventing laser operation.

301 Security key error Internal error. 302 Security key error Security key disconnected. 303 Security key error Foreign key. 304 Security key error The main system key belongs to another Lumenis system. Insert system and upgrade keys and press OK when ready! 305 Security key error Key is not supported. 306 Security key error Security key is not formatted. 307 Security key error Not Lumenis key. 308 Security key error Securityis disconnected. Please plug in the security key and press OK 309 Security key error Invalid security key. 310 Security key error Key is not for update. 311 Security key error Already updated. 312 Security key error Wrong version. 313 Security key error Could not update the security key. 314 Security key error Not ready for update. 315 Security key error Update temporary locked. 316 Security key error The main system key is disconnected. Insert system and upgrade keys and press OK when ready! 317 “Security key error Timeout – could not update the key. Please try again. If failed, contact Lumenis support.” 351 Internal Error. please contact Lumenis support 352 same as 354: Can not open the file. Please check if the update key is inserted. 353 Please restart the system and try again. Internal system malfunction. 354 Can not open the file. Please check if the update key is inserted. 355 Bad update fi e. Please contact Lumenis support. 356 Bad update fi e. Please contact Lumenis support. 357 Cannot execute the software update. Please try again or contact Lumenis support. 1001 System fault: 12C invalid parameters fault. 1002 System fault: 12C NO DEVICE ACK 1003 System fault: 12C AN DEVICE ACK ERROR. 1004 System fault: 12C BUSY ERROR. 1005 System fault: 12C TIMEOUT ERROR. 1006 System fault: 12C INVALID DATA COUNTERROR. 1007 System fault: 12C INTERFACE INSTANCE ERROR. 1008 System fault: 12C illegal status error. 1016 System fault: ONWWIRE INTERFACEINSTANCE ERROR. 1017 System fault: ONWWIRE BUSY ERROR. 1018 System fault: ONWWIRE NO PRESENCE PULSE ERROR. 1019 System fault: ONWWIRE NO DEVICES FOUND. 1032 System fault: SPI INTERFACEINSTANCE ERROR. 1033 System fault: SPI RECEIVER OVERRUN FLAG ERROR. 1034 System fault: SPI TX BUF FULL ERROR. 1035 System fault: SPI INT FLAG ERROR. 1048 System fault: HEAD NO ID FOUND ERROR. 1049 System fault: HEADINVALID PARAM ERROR. 1050 System fault: The connected head is not a Lumenis device. 1064 System fault: POWER METERINVALID PARAM ERROR. 1065 System fault: POWER METER NO ID FOUND ERROR. 1080 System fault: ADC INVALID PARAM ERROR. 1082 System fault: FPGA pulse safety error, the FPGA stop the pulse on safety. Problem could be: Handpiece, Interface Module, Switching Module SWM 1096 System fault: error sett ng parameters in FPGA 1097 System fault: FPGA pulse safety error. 1282 SubSystem recognition failure. 1283 Energy to current algorithm failure. 1583 SubSystem recognition failure. 1539 Energy to current algorithm failure. 1540 Shutter is open. 1541 Safety button operated in Standby mode. 2051 Resurfix error 2064 Cooling System Error (Resurfix) 2077 fiber laser overheat.

keywords: Lumenis Resurfx, Lumenis M22, Lumenis Stellar, Lumenis Optilight

While these older systems can throw off many fault codes, by far the most we encounter are the following:

• Error Codes:  53, 22, 24, 23 are all related to water flow issues on your StarLux system
• Error Codes: 64,68,66,69,42 are all related to power supply issues – we have parts in stock to get your system up and running.
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keywords: Palomar Starlux, Starlux500, Cynosure Icon, Palomar Vectus,